Hakeem Official Return & Exchange Policy
Introduction
At Hakeem Official, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, our Return & Exchange Policy provides detailed instructions on how to return or exchange your products. Please read this policy carefully to understand your rights and responsibilities.
Eligibility for Returns and Exchanges
1. Time Frame
You may return or exchange products within 30 days from the date of purchase.
2. Condition of Products
To be eligible for a return or exchange, products must be:
- Unopened and in their original packaging.
- Accompanied by the original receipt or proof of purchase.
- Free from tampering, alteration, or unauthorized repairs.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Products that have been opened or used.
- Products purchased on clearance or sale.
- Customized or special order products.
- Products not purchased directly from Hakeem Official.
How to Return or Exchange Products
1. Contact Customer Service
Before returning or exchanging any products, please contact our customer service team at [Customer Service Contact Information]. Provide your purchase details, including the product name, lot number, purchase date, and reason for the return or exchange.
2. Return Authorization
Our customer service team will provide you with a Return Authorization Number (RAN) and instructions on how to return the product. Do not return products without a RAN.
3. Packaging and Shipping
Securely package the products to prevent damage during transit. Include the original receipt or proof of purchase, and clearly write the RAN on the outside of the package. Ship the package to the address provided by our customer service team.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In such cases, Hakeem Official will cover the return shipping costs.
Processing Returns and Exchanges
1. Inspection
Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
2. Refunds
If the return is approved, we will process a refund to the original payment method within 14 business days. You will receive a confirmation email once the refund has been processed.
3. Exchanges
If you requested an exchange and the product meets the eligibility criteria, we will ship the replacement product within 7 business days, subject to availability. You will receive a confirmation email with tracking information once the replacement product has been shipped.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team immediately. We will work with you to resolve the issue promptly, either by replacing the product or issuing a refund, depending on your preference.
Contact Information
For any questions or concerns regarding this Return & Exchange Policy, please contact us at:
Hakeem Official
+923284643720
Conclusion
Thank you for choosing Hakeem Official. We are dedicated to providing high-quality herbal products and ensuring your satisfaction with every purchase.
